Refund policy

Thank you for shopping at Shopbrumano, located at https://shopbrumano.shop. This Return & Refund Policy applies to all apparel products purchased from our online store, including Polo shirts, jackets, sweatshirts, sweaters, vests, tracksuits, hoodies, shorts and shirts. If you are not entirely satisfied with your purchase, we are here to assist you with your return, exchange or refund request under the terms set forth below. By placing an order on our website, you agree to accept all provisions of this Return & Refund Policy.

Eligibility for Returns

You may submit a return request within 30 calendar days from the date you receive your delivered order. Any return request submitted after this 30‑day window will not be accepted for regular‑priced merchandise.

To qualify for a return, all returned items must satisfy all of the following conditions:

  1. Items must be unworn, unwashed, unaltered and free of stains, perfume, makeup, dirt or any visible signs of usage.
  2. All original brand tags, labels and original retail packaging must remain attached and intact.
  3. You must provide valid proof of purchase, such as your order confirmation email or valid order number generated from https://shopbrumano.shop.
  4. Goods must not have sustained damage caused by improper customer handling, misuse or accidental destruction after delivery.

Items that show wear, washing damage, missing tags, modifications or self‑inflicted damage will be inspected and rejected for return or refund at our sole discretion.

Non‑Returnable Items

The following categories of goods cannot be returned or exchanged unless they arrive defective, damaged or shipped in error by our team:

  1. Products clearly marked as “Final Sale” at the time of checkout on our website.
  2. Custom‑modified, personalized or custom‑ordered merchandise.
  3. Gift cards issued by Shopbrumano.

How To Initiate a Return

Before sending any items back to our warehouse, you must submit a return request by email to info@shopbrumano.shop. Please include your order number, full name, list of item(s) you wish to return, and your reason for return in your message. Our customer‑support team will respond within 24‑48 business hours and provide you with complete return shipping instructions and designated return‑to address.

Do not send returned packages without receiving formal return instructions from our team; unauthorized returns may not be processed or accepted. You are responsible for covering return shipping costs for non‑defective, change‑of‑mind returns of Polo shirts, jackets, sweatshirts, sweaters, vests, tracksuits, hoodies, shorts and shirts. Original shipping fees paid for your initial order are non‑refundable for standard customer‑initiated returns.

Damaged, Defective or Incorrect Items

If you receive goods that are damaged, defective, or if we shipped incorrect merchandise to you, please contact info@shopbrumano.shop within 7 calendar days of delivery. Kindly attach clear photographs showing product defects, damage or wrong‑item details together with your order number. After verification by our team, we will arrange either a full refund, a replacement item, or store credit, and we will bear the related return‑shipping cost for confirmed defective or wrong‑shipment cases. We reserve the right to request further supporting evidence to validate damage or defect claims.

Inspection Process After Receiving Returned Goods

Once our warehouse receives your returned package, our quality‑inspection team will examine the condition of all clothing items. You will receive an email notification to confirm we have received your return. We will then approve or decline your return application based on our return‑eligibility criteria described above.

If your return is approved:

  • Full monetary refunds will be processed to your original payment method. Please allow 3‑5 business days for us to issue the refund; an additional 3‑10 business days may be required for funds to reflect on your bank or card statement, depending on your payment‑issuer processing speed.
  • You may alternatively request store credit or an item exchange for eligible products, subject to current stock availability of Polo shirts, jackets, sweatshirts, sweaters, vests, tracksuits, hoodies, shorts and shirts on https://shopbrumano.shop.

If your return is rejected because items fail our condition inspection, we will notify you by email. We can ship the goods back to you at your own shipping expense, or dispose of the items upon your written confirmation. No refund will be issued for rejected returns.

Order Cancellation Before Shipment

You may request order cancellation before your order has been fulfilled and shipped out from our warehouse by emailing info@shopbrumano.shop with your order number. Once an order has been processed and dispatched, it cannot be cancelled and will fall under our standard return policy after you receive the parcel.

Exchanges

We offer exchanges for size or style swap subject to product stock availability. To apply for an exchange, please email info@shopbrumano.shop with your order details and specify which new size or style you would like to receive. If your desired replacement item is out‑of‑stock, we will offer you a full refund instead. Customer‑initiated exchanges for non‑defective apparel require you to cover return‑shipping charges for sending goods back to us.

Policy Updates

Shopbrumano reserves the right to revise this Return & Refund Policy at any time. Updated terms will take effect immediately upon publication on https://shopbrumano.shop. All purchases are governed by the policy version active at the time your order is placed. Your continued use of our website constitutes acceptance of our latest Return & Refund Policy.